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About eProcBay™ |
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What is eProcBay ™?
eProcBay ™ - a robust, flexible and easy to use Business Management Service, is the result of many years of industry expertise with the single objective of improving efficiencies of Indian Small & Medium Businesses. Designed specifically to meet the unique challenges of the SME sector, you will start to see improvements to your cash flow and profits very early on. Our unique commercial model is linked to your success and shares the risk of failure to deliver what we commit.
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Background
The Small and Medium Enterprise [SME] sector which is expected to account for 22% of India’s GDP and produces over 8000 goods and services is undoubtedly one of the more critical components of the Indian economy . Also responsible for over 50% of the employment in the private sector across the country, it is crucial to the socio
economic parameters that are so important for the balanced growth of the nation.
 Although these aggregate numbers look impressive, it is unfortunate to note that a majority of SMEs are operating below their potential. Multiple external influences [government regulations, market forces, demanding customers, regulatory environment, etc] added to ineffective internal drivers [people dependent processes, low automation, poor decision support systems, unskilled workforce] resulting in SMEs being restricted to only managing the
challenges of day to day operations. This effort spent on managing business today, have limited the bandwidth available to focus on growing the organization.
 These obstacles to growth are well recognized, with ASSOCHAM reporting that over 55% of SMEs are actively looking for solutions to help them grow. Unfortunately, the only available options today are scaled down versions of large enterprise level applications.
These have many drawbacks that make them unsuited for the environment and challenges that SMEs face today. Some of the key obstacles include;
Integrated Approach: Studies have indicated that while many SMEs have evolved over the years, what they still
conspicuously miss out on is a holistic approach to growth. Sustained growth is a combination of the right guidance and appropriate solutions. This has been missed by current vendors who either advise or implement, but do not do both together.
Limited flexibility: The rigidity associated with a product that is designed for the global market forces SMEs to
completely redesign their current way of working. This affects the core of the small business operation, resulting in
poorly planned cultural changes that are not sustainable.
 High Cost: Higher over heads result in a much higher costs being passed on to the customer. Typically the direc costs of ownership alone are upwards of 15 lacs [single location, 30-40 employees, 10 crore turnover]. Such a large
capital requirement so early in the process, before benefits are realized, severely limits the SME business plans,
including investing in other areas that are required for growth.
Complexity: The level of difficulty involved in implementing these solutions have resulted in a host of problems, ranging from the need to hire specialized [and more expensive] resources, to low acceptance from existing employees, to redesign of business process, etc, creating multiple issues in this problem solving effort.
Take it or Leave it: The low level of customization is further harmed by the unwillingness of solution providers to be a partner in the SME’s growth plans. In addition, Vendors charge very high one time fees often paid up front. This then absolves the vendor from further responsibility and now the success or failure of the SME does not matter. |
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| Why eProcBay ™? |
This is where eProcBay ™ enters – Giving your business the cutting edgeWhile understanding the challenges faced by SMEs seems so easy now, this had taken the team years of exhaustive
study and interaction with multiple organizations across diverse industries including manufacturing and assembly,
hospitals, educational institutions, supply chain management ,legal , transportation services, etc.
Thousands of detailed interviews, results analysis, process mapping exercises, automation simulations, reporting
solutions, etc, all contributed to the evolution of eProcBay ™ as we see it today.
The requirements were clear. SMEs needed a simple to use and easy to deploy support system that would
adapt to their requirements [and not the other way around] and help achieve the growth they deserved. eProcBay ™ meets these requirements and much more.
Exclusively for SME: eProcBay ™ was designed exclusively for the SME sector. Rather than a modifying an existing solution and forcing it in on SMEs, we took a lot of effort to understand the specific requirements of this sector and then leveraged our industry expertise and the latest in technology, to give you a product that does not force you to compromise.
Retain your Operating Culture: You had put in a lot of effort to reach where you are now. We understand the culture your organization has and we don’t attempt to change it. Rather, as a partner in your growth plans, eProcBay ™ understands your environment and adapts to your requirements.
Increased Management Bandwidth: We appreciate how important it is to free you up to concentrate on taking your business to the next level. Our focus is getting your team to be able to effectively manage the daily transactions in your business. Your involvement should only be when necessary and eProcBay ™ helps you achieve that.
Collaborative Approach: Ease of deployment and use was such a key parameter that we collaborate extensively with your team to ensure their requirements are met. You can rest assured that your existing team will be able to
effectively use this simple yet robust tool. You don’t even have to hire higher skilled [and more expensive] resources,
further motivating your current team.
Low Investment: You will be pleasantly surprised at how little you have to invest and the correspondingly high returns that accrue. Not only does eProcBay ™ cost a fraction of comparable [and less suitable] solutions, you will be able to free up scarce resources and redeploy them to other areas that you need for your growth plans.
eProcBay ™ Trust So confident are we of the value that you will get, we have created the eProcBay ™ trust partnership approach. Unlike others who charge an upfront fee [and consequently have no further responsibility], our costs are staggered over a time period, allowing you to actually see the benefits before you pay us. Sharing your
risk is our firm commitment to your success. [Please see Our Services for more details on this unique engagement
approach]
eProcBay ™ Zero Variance Contract Guarantee:
We will back up our proposal with a Zero Cost Variance Contract. This will protect you from any cost overruns and
will ensure that you can plan your budgets well. We will walk the talk and ensure there are no surprises now or in future for you. |
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| eProcBay ™ team |
Meet the highly experienced team behind eProcBay ™. With over 200 man years of global expertise, you can count on our wealth of knowledge to help you transform your organization. |
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 Rajiv Gupta - CEO
An entrepreneurial corporate leader with over 26 years of experience affiliated with the India based operations of global organizations like HCL Technologies, BT Plc, Sprint Inc, IBM Daksh, Amazon, Carbonite, Xerox, Resort Condominium International, EF Johnson's USA, Star Paging Hong Kong and Electrolux.
Mr Gupta conceived, launched and operated the 1st online B-2-B ecommerce solutions in India. Rajiv's core skill set is comprised of strong General Management & P&L Management experience, domestic & global market development, business acquisition, operations strategy& delivery, business transformation, and relationship management. He was responsible for leading the execution and delivery of one of the largest contracts in the Indian BPO industry. He built businesses and successfully led large teams of over 5000 members spread across multiple locations.
He is also a Charter Member of TiE and Secretary General of Institute for World Congress on Human Rights. |
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 Rajeev Deshpande - Director Business Strategy
After 10 years in corporate roles at INDAL, Asian Paints and Vam Organics, Rajeev turned entrepreneur. His logistics
firm, BA Logistics, handles a turnover of over Rs.400 crores annually for its principals viz. Hindustan Unilever & Asian
Paints.
Rajeev is an expert in setting up green field Integrated Logistics & Supply Chain Management solutions including
Automation & Mechanization of Warehouses. Channel Selection & Distribution Management in the FMCG Industry is
his forte. He has also successfully launched 2 major brands in the country viz. 'INDAL Foil Wrap' and 'VAMICOL' range
of adhesives.
A Graduate in Chemistry from Ruia College and an MBA in Marketing from NMIMS University, Mumbai, Rajeev has
over 28 years of experience. A keen tennis player, he is also the Vice - President of the Maharashtra State Lawn
Tennis Association.
He is also the Visiting Faculty at Symbiosis International University and a member of the MBA program Selection
Committee for NMIMS, Symbiosis and Pune Universities. |
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 P V Ramdas: Board Advisor Technology
Ramdas brings over 38 years of experience in the IT, telecom and Instrumentation industries spanning areas including business planning, network planning and design, and technology applications, infrastructure and operations.
He has a master’s degree in electrical engineering-communications from IIT, Mumbai and is a fellow of IETE. He is a core technologist with great business acumen, specializing in identifying emerging business opportunities involving cutting edge technologies. With many prestigious awards to his credit, he has spearheaded many firsts. With over 21 years with the HCL group, these have included cofounding HCL Comnet Technology Solutions for the National Stock Exchange, achieving ISO 27001 certifications, ITSMF and EnsureIT implementations to set benchmarks in IT service standards in HCL BPO. |
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 Pawan Sharma - Board Advisor Business Strategy and Customer Experience
As part of the leadership team at KPIT Cummins, Pawan is the President of the Integrated Enterprise Solutions. He is
also on the board of KPIT GBS and KPIT UK
With over 20 years of experience, his previous roles have included stints at HP, IBM and HCL and stationing across
Europe, North America, South America and Asia. He has headed operations at IBM Software Group for Asia Pacific and was a key contributor in building the global operations & business of HCL BPO. A computer engineer by
qualification, he has participated in the ISB-Kellogg Global Advanced Management Program.
Pawan is a philanthropist, was an active member on the Standards Board of JD Powers & Software Support
Professional Association USA, PMI USA Board of Special Initiative Group on Strategic Outsourcing, CEO & President
of PMI North India Chapter and a TiE Charter Member. He also sits on the boards of several educational institutes in
India. |
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Raghu Kidambi: Board Advisor - Supply Chain Management
Raghu is a US-based Supply Chain Management expert with over two decades of IT/BPO experience, including over 10 years in Business Process Optimization and Re-engineering. Over the last 22 years Raghu spent most of his time
in the UK and US, working with organizations such as Oracle, American Express, HCL, Deloitte, Verizon and Price
Waterhouse etc. Raghu has a thorough grasp of business process operations in Supply Chain, ERP, Customer Service
and Financial Management systems. He has scoped and managed new business acquisitions amounting to more than
US$ 100m. Raghu is a BS [Accounting] and an MBA [Finance] from American University, Washington DC. |
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 Shive Kumar Bohra: Advisor Quality Management
S.K. Bohra has over 40 years of driving business excellence across diverse industries like Heavy Engineering, IT, ITES, Electronics and Educational Institutions.
He brings best-in-class analytical, design and problem solving skills dedicated to ensuring the highest quality
standards. Over 85 organizations have benefitted from his expertise in developing Quality Management Platforms
and Strategic and Tactical Business Consultancy. He has successfully guided organizations to achieve multiple
certifications including ISO 9001
A certified Internal Quality Auditor for National Accreditation Board Laboratories and a Consultant for National
Accreditation Board of Hospital & Health Care Providers, he has specialized in Integrated Management System
Consultancy across multiple standards. S K Bohra is an Electronics Engineer and has completed his Production
management from NIETE Bombay. |
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